We believe families deserve to know whether a tool actually helps. This page documents how we will measure and report real outcomes — transparently and honestly.
We will not publish outcome statistics until we have a statistically meaningful sample size (minimum N=50 self-reported outcomes) and have had the methodology reviewed by at least one independent advisor.
When we do publish numbers, every claim will include: the sample size, the date range, the collection method, and the limitations. We will never cherry-pick outcomes or present outliers as averages.
Definition: Dollar value of retroactive SSI or SSDI payments received by families after using Waive Help tools to prepare or track their application.
Collection: Self-reported by families via optional outcome survey after case resolution. Verified against uploaded award letters where provided.
Definition: Count of waiver or benefits denials that were reversed after the family used Waive Help appeal templates, checklists, or AI Navigator guidance.
Collection: Self-reported via case tracker status updates (denied → approved). Cross-referenced with appeal template download logs.
Definition: Number of grant opportunities surfaced by Waive Help that resulted in a successful application by the family.
Collection: Self-reported via grant tracker. We will track click-through to application and follow up at 90 days.
Definition: Estimated months of waiver wait time reduced by using Waive Help to identify faster pathways, open waivers, or alternative programs.
Collection: Calculated from case timeline data: date family started using Waive Help vs. date of waiver enrollment, compared to state median wait times.
Definition: Hours saved on waiver research, document management, and agency communication compared to doing it manually.
Collection: Estimated from task completion data and periodic user surveys. Baseline established from pre-launch caregiver interviews.